THE 13TH FLOOR SENIOR ACCOUNTS EXECUTIVE ROLE – 2025
Are you ready to join us at The 13th Floor, where creatives live?
We’re all about making waves in the industry, creating award-winning campaigns and ads and bringing our clients’ visions to life! We believe that remarkable talent, enthusiasm, and creative thinking add up to amazing out-of-the-box work – and we aren’t afraid to be bold in all that we do!
We’re looking for a senior accounts executive with excellent client management skills. As an Account Executive, you will be responsible for building and maintaining the all-important relationships between clients and agency staff to grow sales and drive growth.
Objectives of this role:
- Thrive in a fast-paced, collaborative environment with a high-volume workload often requiring short turnaround times
- Build Client/Stakeholder relationships to ensure the company value and brand are maintained at optimum levels and targets are achieved
- Provide sales support to ensure clients needs are met timeously and targets are achieved
- Maintain up-to-date knowledge of communications- and client-related industry trends
- Identifying new business opportunities, building and maintaining new and existing business relationships
Responsibilities:
- Ensure professional etiquette and appearance when interacting with clients
- Prepare briefings on the business, technical and financial benefits to develop customised solutions in collaboration with clients
- Consult prospective, new, and existing Clients to promote the company’s image, products, and services
- Act as a Client’s champion to ensure that all departments understand requirements and provide quality products and services
- Expedite solutions of Client queries or complaints by investigating problems; promptly implementing solutions; preparing reports and making recommendations to Management
- Ensure products and services are delivered timeously and within prescribed budgets
- Develop plans to maximise business opportunities with each Client (e.g., revenue forecasts, resource requirements and, sales and marketing campaigns to meet agreed targets)
Personal Attributes:
- Excellent administrative, communication and interpersonal skills
- Strong organisational and time management skills
- Great work ethic and commitment to delivering exceptional client service
- Team player with the ability to collaborate with broader teams
- Ability to remain calm in a fast-paced environment
- Proactive, accountable and resilient
- Deadline and solution-driven
- Meticulous with excellent attention to detail
Required skills and qualifications
- Diploma or degree in marketing, advertising, or a related field
- 3-4 years experience in a client service position within advertising or a similar industry
- MS Office (Word, Excel, PowerPoint)
- Knowledge of Sage Accounting
Salary negotiable. Based on experience.