THE 13TH FLOOR SENIOR ACCOUNTS EXECUTIVE ROLE – 2025 Are you ready to join us at The 13th Floor, where creatives live?
We’re all about making waves in the industry, creating award-winning campaigns and ads and bringing our clients’ visions to life! We believe that remarkable talent, enthusiasm, and creative thinking add up to amazing out-of-the-box work – and we aren’t afraid to be bold in all that we do!
We’re looking for a senior accounts executive with excellent client management skills. As an Account Executive, you will be responsible for building and maintaining the all-important relationships between clients and agency staff to grow sales and drive growth.
Objectives of this role:
Thrive in a fast-paced, collaborative environment with a high-volume workload often requiring short turnaround times
Build Client/Stakeholder relationships to ensure the company value and brand are maintained at optimum levels and targets are achieved
Provide sales support to ensure clients needs are met timeously and targets are achieved
Maintain up-to-date knowledge of communications- and client-related industry trends
Identifying new business opportunities, building and maintaining new and existing business relationships
Responsibilities:
Ensure professional etiquette and appearance when interacting with clients
Prepare briefings on the business, technical and financial benefits to develop customised solutions in collaboration with clients
Consult prospective, new, and existing Clients to promote the company’s image, products, and services
Act as a Client’s champion to ensure that all departments understand requirements and provide quality products and services
Expedite solutions of Client queries or complaints by investigating problems; promptly implementing solutions; preparing reports and making recommendations to Management
Ensure products and services are delivered timeously and within prescribed budgets
Develop plans to maximise business opportunities with each Client (e.g., revenue forecasts, resource requirements and, sales and marketing campaigns to meet agreed targets)
Personal Attributes:
Excellent administrative, communication and interpersonal skills
Strong organisational and time management skills
Great work ethic and commitment to delivering exceptional client service
Team player with the ability to collaborate with broader teams
Ability to remain calm in a fast-paced environment
Proactive, accountable and resilient
Deadline and solution-driven
Meticulous with excellent attention to detail
Required skills and qualifications
Diploma or degree in marketing, advertising, or a related field
3-4 years experience in a client service position within advertising or a similar industry
Are you ready to join us at The 13th Floor, where creatives live?
We’re all about making waves in the industry, creating award-winning campaigns and ads and bringing our client’s visions to life! We believe that remarkable talent, enthusiasm, and creative thinking add up to amazing out-of-the-box work – and we aren’t afraid to be bold in all that we do!
We’re looking for a senior copywriter with excellent writing skills to be our full-time, in-house copywriter. As a creative team member, the copywriter will write and edit error-free content for various projects (including print, digital, video, and especially social media), working closely with the account and design teams to brainstorm ideas, develop concepts, and articulate messaging. We don’t take our work lightly, so we ensure ample research is done on every client, their industry, and products/services and work with them to create effective branding and marketing. Our ideal candidate is a team-spirited, skilled, imaginative writer with an eye for detail. If you can grasp project requirements quickly and offer valuable insight, we’d like to meet you.
Objectives of this role:
Thrive in a fast-paced, collaborative environment with a high-volume workload, often requiring short turnaround times
Raise the bar continually for writing fresh copy that connects with a desired audience and drives action
Be adept at varying the voice, style, and other messaging characteristics based on the industry, company, or target audience – can you speak colloquially and use the right vernacular to get the message across?
Maintain up-to-date knowledge of communications and client-related industry trends
Stay current on the appropriate style guidelines and brand voice for consistent messaging
Responsibilities:
Create clear, error-free, high quality and effective content to be used across various media channels (e.g., print, digital, multimedia, packaging, point of sale, and client-facing presentations)
Ensure content is written according to the brief and fulfils its strategic function
Revise content based on internal and client feedback or direction
Ensure content is completed timeously and with minimal revisions
Collaborate with designers and the production team to ensure synergy and quality between copy and artwork of the final delivery of creative content
Research and understand a client’s needs and target audiences through online searches, reviews of existing research, interviews with subject-matter experts, and in-person meetings
Collaborate with a team of account managers and creative staff to develop high-quality creative concepts and content
Stay abreast of current trends and competitors within the editorial sphere
Have a keen eye for detail and edit and thoroughly proofread copy as needed
Bonus:
Experience with social media copywriting (Facebook, Twitter, Instagram, LinkedIn)
Being bilingual – the ability to speak and understand local languages, e.g., Zulu, Xhosa, etc.
Use SEO principles to maximize copy’s reach
Required skills and qualifications
Bachelor’s degree (or equivalent) in advertising, journalism, English, communications, or related discipline
Two or more years of professional copywriting experience with solid portfolio of work; agency experience is preferred but not imperative
The ability to seamlessly switch between clients and tones of voice
Exceptional writing and research skills
Ability to work independently or with a team to meet deadlines
Excellent organizational skills and multitasking ability
Proofreading experience is a must
Keen eye for detail and appreciation of great design
